Terms & Conditions


INTRODUCTION

These terms and conditions apply to all accommodation and Experiences made available by Pumphouse at St Clair Pty Ltd as Trustee for Trustee for Pumphouse Unit Trust (hereafter ‘Pumphouse Point’) through the property Pumphouse Point.

By making a booking for accommodation or Experience, guests warrant they have read these terms and conditions and agree to be bound by them subject to such changes as are notified to them.

If the booking for accommodation and/or Experience is made through a third party, the terms and conditions of that third party also apply.

 

ACCOMMODATION

All accommodation is subject to availability.

Pumphouse Point will endeavour to provide the accommodation but reserves the right to refuse requests for bookings or actual bookings.

Two night minimum stay on weekends (bookings on Fri or Sat nights).

Three night minimum stay:
– Christmas/New Year holidays: 23rd Dec – 2nd Jan
– Easter Holidays: Good Friday – Easter Monday

Rates are per room, per night based on two-person occupancy.

Maximum occupancy per room is two people.

Pets are not allowed.

Check in time is 2pm.

Checkout time is 10am.

 

CHILDREN

Children aged 17 years and under are not catered for and Pumphouse Point reserves the right and full discretion to not accept bookings for children within this age bracket.

 

NATIONAL PARKS PASSES

The Tasmanian Parks & Wildlife Service requires that visitors obtain a Parks Pass when visiting Tasmania’s National Parks. As Pumphouse Point is located inside the National Park, all guests must obtain a Parks Pass before their visit or on arrival at Pumphouse Point.

A 24 hour vehicle pass covers one vehicle with up to 8 passengers and is valid for one stay at Pumphouse Point, regardless of duration and including stays longer than 24 hours.

 

EXPERIENCES

‘Experience’ includes any tours, transport services and activities made available through Pumphouse Point, whether by Pumphouse Point or by a third-party operator.

All Experiences are subject to availability, minimum participation requirements & prevailing weather conditions at the time of operation.

Pumphouse Point will endeavour to provide the Experience, or facilitate the third-party operator in providing the Experience, but reserves the right to refuse requests for bookings or actual bookings.

An Experience may be cancelled up to the time of departure if it is the opinion of the relevant third-party operator that the weather or any other conditions are such that it would be unsafe to conduct the Experience. A full refund of the value of the cancelled component of the Experience will be applicable in this event.

 

BOOKINGS

All accommodation and Experience bookings must be paid in full at the time of reservation by provision of credit card details.

A booking confirmation email must be obtained. If a booking confirmation email is not obtained, the booking is not confirmed.

It is the responsibility of guests to review the booking confirmation email and promptly advise Pumphouse Point if there are any errors or misunderstandings.

A 1% non-refundable credit card surcharge is applicable to all Visa and Mastercard transactions by Pumphouse Point.

By providing credit card details, guests warrant they have the authority to use the credit card and they authorise Pumphouse Point to charge the cost of their booking(s) to that credit card.

Where guests make bookings for Experiences during their stay, the Experience price will be charged to their room for full payment through the guaranteed credit card.

In the event Pumphouse Point or a third-party operator cancel an Experience booked by guests, all monies paid for that Experience booking will be refunded in full within 14 days of the date of cancellation.

The liability of Pumphouse Point arising from any cancellations of accommodation or Experiences by Pumphouse Point or a third-party operator is limited to the amount paid for the cancelled booking.

 

GROUP BOOKINGS

Where five or more rooms are booked and the booking is guaranteed on one credit card, the booking will be treated as a Group Booking and governed by the following terms.

Group booking requests must be made in writing directly to Pumphouse Point.

Pumphouse Point reserves the right and full discretion to refuse Group Bookings altogether, or to require that a minimum number of rooms be booked as part of a Group Booking.

Where one venue (Shorehouse or Pumphouse) has been entirely booked by one group, the common areas in that venue will still remain available for use by any guests staying in the other venue.

Certain areas of the property may at times be reserved exclusively for Group Bookings, at the full discretion of Pumphouse Point.

Where a group booking is cancelled after 5pm, 21 days prior to the arrival date, the guaranteed credit card will be charged for one night’s accommodation (tax inclusive), for each room included in the cancelled booking at each respective room rate and that payment will be held on credit for the guest(s) to use on a new group booking of the same room number in the future – to be used within 12 months of the cancelled booking.

Where a group booking is cancelled after 5pm, 7 days prior to the arrival date, the guaranteed credit card will be charged for the entire value of the booking (tax inclusive) and that payment will be held on credit for the guest(s) to use on a new group booking of the same room number in the future – to be used within 12 months of the cancelled booking.

 

FOOD & BEVERAGE

Following a stock take of the in-room larder after guest check out, Pumphouse Point reserve the right to charge any items not paid for by the guest at the time of check out to the guaranteed credit card for that room.

 

GIFT VOUCHERS

Gift Vouchers are non-refundable.

All gift vouchers expire 12 months from the date of issue.

Gift Vouchers are not transferable or redeemable for cash.

 

CANCELLATIONS

In the event of a bookings cancellation, guests are entitled to a refund of their booking deposit UNLESS one of the following applies:

Where a booking is cancelled after 5pm 14 days prior to the arrival date, the deposit for that booking will not be refunded.

No refund will be granted where a booking is cancelled for a stay(s) between 23rd December and 2nd January inclusive; or for the part of the booking which falls between these dates.

No refund will be granted in the event a guest does not arrive for their booking or cancels on the date of their booking.

A cancellation confirmation email must be obtained. If a cancellation confirmation email is not received, the booking remains in effect.

Different rules apply for Group Bookings. See section above on Group Bookings.

 

SNOW POLICY

The location of Pumphouse Point is occasionally subject to heavy snow. On such occasions the snow can prevent guests from reaching or leaving Pumphouse Point because it would be unsafe to do so. Due to this we recommend that all guests purchase appropriate travel insurance when visiting Pumphouse Point. By making a booking at Pumphouse Point you agree to the terms and conditions set out in the Pumphouse Point Snow Policy.

PUMPHOUSE POINT SNOW POLICY.

The purpose of this policy is to ensure the safety of all guests at Pumphouse Point.

  1. If access to Pumphouse Point is officially cut off (as determined by Tasmania Police) and is still cut off at 12pm on the day the you are due to arrive; your booking will be cancelled and you will receive a gift voucher for the full value of your cancelled booking.
  1. If roads are snow covered, but access is not officially cut off by Tasmania Police at 12pm on the day of your arrival, you may proceed at your own risk and your booking will not be cancelled. No refund will be given if you choose to cancel your booking.
  1. Where a road is officially cut off (as determined by Tasmania Police) but a reasonable alternative route is available; you may proceed at your own risk and your booking will not be cancelled. No refund will be given if you choose to cancel your booking.
  1. If access is cut off (as determined by Tasmania Police) and you are prevented from leaving Pumphouse Point, you must pay for any additional accommodation at Pumphouse Point resulting from your prevented departure.

Your safety is very important to us. Any changes to bookings or access routes resulting from a snow event will be communicated to all guests with sufficient notice by the Pumphouse Point team via phone as a preference or any means practical after that.

Official Updates about Road Closures can be found on the Tasmania Police Website

 

 

See more at: http://www.pumphousepoint.com.au/terms-conditions

 

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