Assistance Animals Policy

Assistance animals are welcome at all of our properties (including properties that are not designated as “pet friendly”). If you intend to be accompanied by an Assistance animal, please let us know at the time of booking or prior to your arrival.

• We acknowledge that Assistance animals are not pets and have a right to access all public places, even if pets are not usually permitted there.

• We may ask you for evidence that your animal qualifies as an Assistance animal. Examples of acceptable evidence include state-based accreditation or evidence of training by a recognised training organisation. Other forms of evidence may also be accepted.

• If you are unable to produce acceptable evidence, your animal may not be considered an Assistance animal and may not be permitted on-site.

• Your Assistance Animal must remain under your control at all times (or the control of someone else on your behalf). This means that the Assistance animal must respond to commands even if not under direct physical control.

• You will not be charged extra cleaning fees or administration fees because you are accompanied by an Assistance animal. However, you will be responsible for any damage to property caused by your Assistance animal that is beyond fair wear and tear.

• We may refuse entry to your Assistance animal if we reasonably suspect that it has an infectious disease and it is reasonably necessary to exclude them to protect public health or the health of other animals.

If you have any questions or would like to let us know that you will be accompanied by an Assistance animal, please contact Pumphouse Point directly by email or telephone. Contact details can be found .